Privacy Policy

Ascend Ecommerce Intelligence Limited ("we," "our," "us") is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, and protect personal information of users located in the European Union.

By using our website or services, you consent to the practices described in this policy.

1. Data Controller

Ascend Ecommerce Intelligence Limited

Email: privacy-request@ascendglobal.io

Address: Stafford Enterprise Park, Beaconside Business Village, Weston Road, Stafford, England, ST18 0BF

We are the data controller responsible for your personal data.

2. Personal Data We May Collect

We may collect the following categories of personal data:

• Contact Information: Name, email, phone number, company name
• Account/Transaction Data: Payment information (if applicable), user IDs
• Technical Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, interaction with website features
• Cookies & Tracking Data: Information collected through cookies, pixels, and similar technologies

3. Lawful Basis for Processing

We process your data under the following lawful bases:

• Consent: When you opt-in to marketing communications
• Contractual Necessity: To provide services or process transactions
• Legal Obligation: To comply with laws and regulations
• Legitimate Interests: For analytics, website improvement, and fraud prevention

4. How We Use Your Data

We use personal data to:

• Provide, manage, and improve our website and services
• Respond to inquiries and provide customer support
• Process payments and transactions
• Send marketing communications (with consent)
• Monitor usage trends and analyse performance
• Comply with legal obligations

5. Data Sharing and Disclosure

We may share personal data with:

• Service Providers: Hosting, payment processors, analytics providers
• Legal Authorities: If required by law or to protect our rights
• Business Partners: Only with explicit consent or disclosure at point of collection

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Improve website functionality
• Analyse traffic and engagement
• Deliver personalised advertising

Users can manage cookies through their browser settings. Consent banners are displayed on first visit, and users may accept or reject non-essential cookies.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined above or as required by law. Data that is no longer needed is securely deleted or anonymised.

8. Your GDPR Rights

United Kingdom & EU users have the following rights regarding their personal data:

• Right to Access: Request a copy of the personal data we hold
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data
• Right to Restriction: Limit how your data is processed
• Right to Object: Object to data processing based on legitimate interests
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Withdraw Consent: Revoke consent at any time

To exercise these rights, contact us at privacy-request@ascendglobal.io We will respond within one month as required by GDPR.

9. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No system is completely secure, but we regularly review and update our security practices.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Users should review the privacy policies of any external websites they visit.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If we learn we have collected such data, we will delete it immediately.

12. International Data Transfers

If personal data is transferred outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

13. Updates to This Policy

We may update this Privacy Policy to reflect changes in regulations, services, or business practices. Updates are posted on this page with a revised Effective Date.

14. Contact Information

Ascend Ecommerce Intelligence Limited

Email: privacy-request@ascendglobal.io

Address: Stafford Enterprise Park, Beaconside Business Village, Weston Road, Stafford, England, ST18 0BF

Getting in Touch

If you have any questions about this Privacy Policy or wish to raise a complaint on how we have handled your personal data, please contact by email at: privacy-request@ascendglobal.io

Or by post at: Moot Stafford Enterprise Park, Beaconside Business Village, Weston Road, Stafford, England, ST18 0BF

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the UK data protection regulator, the Information Commissioner's Office. Further details can be found at www.ico.org.uk or 0303 123 1113.